Marketing & Sales Jobs

Company DescriptionMaple Leaf Sports & Entertainment (MLSE) one of the world’s premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto’s sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC’s Academy and the First Team’s practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.Job DescriptionAs a valuable member of the Food & Beverage team, you will deliver championship service throughout the organization. Under the direction of the Food and Beverage Manager you will assist in overseeing and advising all aspects of the Quick Service Department including Concessions, Premium Hospitality Service, Vending and Bar operations. You will be instrumental in supporting outstanding Fan and staff relations.Lead by example and provide ongoing coaching/ training/ motivation to the Quick Service Team.Strictly ensure responsible alcohol service using Smart Serve principles and ensure AGCO and MLSE policies and regulations are followed by all staff and Supervisors.Provide support to QS Supervisors in order for the prompt, efficient and friendly service of all food and beverage.Work quickly and independently to resolve operational issues when necessary, ensuring proper follow up with Management Team.Participate in all fields of administrative work including but not limited to: opening/closing duties, food safety checklists, tracking sales and service statistics nightly, performance reviews and maintenance logs.Overseeing the production of vending product and food production prior to events on rotation with other floor supervisors.Hold staff accountable by assisting in the corrective action process.Supervise and manage speed of service and product quality and make any necessary adjustments to ensure we are meeting our service expectations.Assist in the training and development of staff and Supervisors.Adhere to all MLSE service standards and policies including Health & Safety.Work in compliance with the provisions of the Occupational Health & Safety Act.QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application. Must be available to work evenings, weekends and holidays; varying hours based on event schedule.Must be available for a minimum of 8 event days per month.Shown ability to effectively connect with fans and all levels of management and staff.Smart Serve certification is required.Food Safe Handlers certification is an asset.Ability to exercise sound judgment and multi-task is required.Position involves walking and standing for long periods of time.Previous experience in a unionized work environment is helpful.Additional InformationApply by: September 30th 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted. At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.