Description
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Mackenzie Investments, founded in 1967, is a key part of IGM’s business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. At Mackenzie Investments You Can Build Your Career with Confidence We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. PositionWe are currently hiring a Client Experience Intern for a winter term position (September to December 2026). Candidates must be enrolled in an undergraduate program and returning to school after the internship. The position reports to the AVP, Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights, journey mapping, service design, and CX strategy.ResponsibilitiesThe ideal candidate is organized, curious, and collaborative. Key responsibilities include:Support journey mapping activities including research, documentation and insight synthesisAssist with gathering and analyzing client and advisor feedback dataHelp track and document CX initiatives, milestones, and deliverables across workstreamsCapture and summarize meeting outcomes, workshop insights and action itemsAssist in developing internal communication materials to support CX initiativesOrganize and maintain CX tools and documentation (e.g., journey libraries, templates)Support survey development, basic analysis, and visual storytellingOther duties as assigned related to experience improvement and service design The expected annual base salary range (prorated for the term) for this role is 49,000-51,000 which is determined based on year of study, IGM program, geographic location and candidate’s skills, knowledge and experience. In addition to base salary, this role is eligible for paid time off How to ApplyPlease submit a resume, and transcripts (unofficial version) by May 10, 2026 at 11:59pm EST We thank all applicants for their interest in Mackenzie Investments; however, only those selected for an interview will be contacted. Mackenzie Investments is an accessible employer committed to providing a barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
