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Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionAs a member of the VIP Experience & Hospitality team, your role will be to assist in all aspects of a guest’s journey throughout their time at our venues. The ideal candidate will be a self-starter who is energetic, creative, tactical, and analytical, and one who thrives in a fast-paced environment. This individual will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; encourage confidence and exude authenticity with guests. A high level of discretion and confidentiality is required when handling guest information and requests.Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing an outstanding concierge level of service by anticipating needs, taking initiative, and going above and beyond to assist with all requests.Extensive knowledge of venue, event night details, and nearby surroundings to make the most suitable recommendationsWork closely with the entire VIP Team to facilitate any last-minute concierge duties as they arise – meet and greets, securing and delivering amenities.Assist with executing event day operations within MLSE premium spaces – guestlist and registration, VIP experiences, handling vendors and talent.Ensure professional communication between all internal stakeholders from Legal, Sales, Security, F&B, PR, Marketing, and the Executive team to ensure service excellence company-wide.Flexibility to perform other job-related duties.QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application. 1-2 years in VIP host role and or hospitality/concierge service experience.Ability to think independently in making real-time decisions.Ability to effectively manage time and perform multiple tasks simultaneously.Must be proficient with SevenRooms, Salesforce, and various event check-in apps.Excellent interpersonal, communication, problem-solving, and analytical skills required.Must have a systematic and process-oriented attitude to ensure seamless end-to-end guest experiences.Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment.Strong work ethic with a drive for self-development, collaboration, and take-action mentality.Knowledge of Sports & Entertainment and Hospitality industry experiences an asset.Must be available to work evenings, weekends, and holidays as required.Additional InformationApply by: January 20th, 2025Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.We thank all applicants for their interest, however, only those selected for an interview will be contacted. At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. #LI-DNP