Description

 

 

Division: IGM Wealth Mgmt Ops & Contact Centres 

Location:  Winnipeg
 

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. 

 

Founded in 1926, IG Wealth Management is a key part of IGM’s business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.  

 

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. 

 

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. 

 

DEPARTMENT OVERVIEW: Strategic Solutions & Operational Oversight teams directly service clients and advisors or support teams that do.  Our team collaborates with internal & external stakeholders to implement strategic solutions and deliver a great client experience. We are a strategic area within Wealth Management Operations & Enterprise Contact Centers (WMO & ECC) responsible for delivering and ensuring consistent and seamless service delivery, operational oversight to support proactively identifying and managing risk, as well as, support strategic initiatives, and drive the continuous improvement framework & methodology across WMO & ECC.

 

POSITION SUMMARY: The Manager, Operational Solutions plays a strategic role within WMO & ECC, acting as the operational business lead to support the development and implementation of forward-thinking strategies that enhance operational efficiency. This role requires broad business knowledge, awareness of industry trends, and regulatory expertise to address complex challenges and opportunities. Success depends on building strong partnerships across WMO, ECC and the organization to ensure alignment and effective execution of initiatives. Exceptional communication and collaboration skills are essential for engaging stakeholders at all levels and fostering cross-functional teamwork.

 

DUTIES INCLUDE:

  • Act as the operational business lead providing subject matter expertise, cross-functional knowledge and innovative solutions on strategic initiatives and product launches.
  • Provide guidance and direction on operational services to teams and leadership within CSO and business partners across the organization. 
  • Analyze the impact of business and technical requirements on divisional and corporate initiatives and engage leaders on the impact to the various business units.  Understand the upstream and downstream impacts in the holistic client and advisor experience., 
  • Support new technology and automation initiatives with deep business knowledge. 
  • Participate as a divisional business expert representative across work streams as required.
  • Manage changes to business operations and participate in department/divisional/corporate projects and initiatives.
  • Continuously challenge the status quo and coordinate data measurement analysis and resulting initiatives.
  • Remaining abreast of regulatory requirements and changes and determining operational impact ensuring compliance to regulatory obligations while integrating risk management best practices. 
  • Communicate with leadership across CSO and the organization, share executive summary updates and hold regular meetings to provide status updates on project deliverables.
  • Building and maintaining strategic partnerships across CSO and the broader organization by understanding their needs, providing personalized support, and proactively addressing their challenges

 

QUALIFICATIONS

  • A bachelor’s degree or diploma in business administration, business analysis, or a related field of study
  • 5+ years in a high growth operational and client-support environment, ideally in financial services, wealth management, or a similar environment.
  • In-depth understanding of products and services offered by IG Wealth Management and in the industry, along with operational processes/procedures.  Experience with securities and managed portfolios would be considered an asset.
  • Must be self-motivated, proactive and demonstrate solid decision-making skills.
  • Demonstrate exemplary interpersonal and influencing skills, with the ability to communicate effectively and collaborate across various mediums (in-person, phone, and virtually).
  • Advanced problem solving and organization skills.
  • Strong initiative and ability to think outside the box to develop innovative solutions.
  • Strong customer service orientation.
  • Solid understanding of the change process in a corporate environment.
  • Proficient in preparing executive updates and preparing presentations. 
  • Experience with project management would be considered an asset.
  • Successful completion of IFIC and CSC would also be considered an asset.

 

Benefits:  

  • COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component. 

  • EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.

  • RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan 

  • WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements. 

  • INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).  

The expected annual base salary range for this role is $69,500 – $90,000, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

 

IGM is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. 

 

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.    

 

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

 

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.   

 

Please apply before January 29, 2026.

 

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