Gas Distribution Dispatcher I

Posting End Date:

December 09, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Enbridge is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purposeful company that values safety and collaboration, we’re looking for you.

This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location.

What You Will Do:
The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements.

Additional Responsibilities Include:
•    Responds to and processes emergency calls and order.
•    Receives and relays messages between customers, field personnel and internal departments.
•    Prepares and maintains daily workload distribution.
•    Dispatches service orders by priority, date, and time wanted.
•    Processes and maintains accurate reports and logs.
•    Maintains accurate on-call personnel files.
•    Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel.
•    Manages notifications of escalated incidents to management and operations personnel.
•    Work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work.
•    Perform other duties as requested or assigned.

Who You Are:
•    Completed high school or equivalent (i.e. GED).
•    0-2 years’ directly-related experience (Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).

Preferred Qualifications:
•    Bachelor’s or Associate’s Degree
•    2+ years experience
•    Dispatch/Call Center experience
•    Two-way radio and dispatching equipment/code experience
•    Typing experience (25 wpm)
•    Certified Emergency Number Professional (ENP)
•    Certified Emergency Medical Dispatcher (EMD)
•    Working knowledge of typical systems and applications in a dispatch environment

Working Conditions:
Dispatch is 24/7 with 3 shifts.  Shift bids typically occur on a yearly basis and the results of these shift bids may change an individual’s schedule for the following year.  

Shift bids typically occur on a yearly basis and the results of these shift bids may change an individual’s schedule.

During the training period, the successful candidate will be required to come in to the office 5 days per week. Shifts may vary during training period. The training period is typically around 12 weeks. Once training is complete, the successful candidate will be eligible to work the designated hybrid schedule (current hybrid schedule is 3 days in office and 2 days at home).

Requires long periods of sitting.

Physical Requirements include but are not limited to:
Balancing, bending and stooping, climbing, crawling, carrying (up to 15 amount of pounds), grasping, kneeling, lifting (objects 15 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement, 

Mental Requirements (Both field & office) include but are not limited to:
Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Closing Statement
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

These and other duties as assigned constitute essential functions of the job.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com