Description

Posting End Date:

April 02, 2025

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

If you have knowledge of billing systems and rate schedules and love leading teams, apply today! In this role, you will oversee billing processes to ensure efficiency, consistency, and excellent customer service. 

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. #joinourteam

What you will do:

  • Provide leadership, coaching, feedback, mentoring, and career development for direct reports.

  • Develop and implement work standards, policies, procedures, strategies, and processes to support the department and the company.

  • Responsible for the supervision and direction of the work of others to ensure the accurate and timely billing for all residential, commercial, industrial and/or non traditional customers.

  • Oversee the auditing of metering for large, industrial customers.

  • Manage adjustment requests from other departments, invoicing special accounts, and resolving billing issues.

  • Plans, monitors and evaluates billing processes to ensure consistency, maximization of efficiency, and improvement of customer service.

  • Work closely with other departments such as, but not limited to. Key Accounts, Measurement, Operations, Regulatory and Accounting.

  • Works closely with other key company departments to ensure the billing process is efficient and effective.
     

Who you are:

  • University degree.  Equivalent combination of education and demonstrated related experience may be accepted in lieu of a degree.

  • 5 years of customer billing or related experience.

  • Knowledge of billing systems, rate schedules and impact on the company and customer billing processes.

  • Analytical and abstract thinking to improve billing processes.

  • Effective interpersonal skills which include the ability to build and support cohesive teams.

  • Proficiency in Microsoft Office.

  • Effective interpersonal skills and the ability to influence all levels of employees including management, excellent written and verbal communication skills.

  • Strong project management skills and the ability to manage multiple projects simultaneously with minimal management involvement. 

  • Ability to prioritize and multi-task, reviewing the work of the team and directing work across the billing organization.

Working Conditions:

  • Office environment.

  • Up to 25% of travel may be required.

  • Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.  Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.  Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Note: This position does not offer relocation assistance.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com