Summary

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are seeking a highly organized and detail-oriented Client Services Lead to manage the end-to-end execution of creative projects within our internal agency.  This freelance position is ideal for a strategic thinker and excellent communicator who thrives in fast-paced, collaborative environments. You will serve as the primary point of contact for internal clients, ensuring all deliverables are on-brand, on-time, and aligned with business objectives.Serve as the main liaison between internal stakeholders and creative/production teams.Translate client briefs into clear, actionable plans.Maintain and update project tracking tools (e.g., Airtable) to monitor timelines, milestones, and feedback.Coordinate project execution to ensure deliverables meet quality and brand standards.Consolidate and communicate stakeholder feedback efficiently to internal teams.Create and manage detailed workback schedules and navigate competing priorities.Proactively identify opportunities for workflow or resource efficiencies.Foster collaboration across teams to maintain a productive and innovative environment.Stay informed on emerging creative production tools and industry best practices.QualificationsPost-secondary graduate in Marketing, Advertising, Communications, or a related field3–5 years of experience in an advertising agency, design firm, or communications company is an assetProven experience in account planning and creative execution across multiple platforms, including print, digital, email marketing, motion graphics, and videoOutstanding verbal and written communication skills; ability to listen, understand, and communicate clearly and professionallyExperience coordinating multiple projects and meeting deadlines in a fast-paced, dynamic environmentStrong presentation, organizational, and time management skillsDemonstrated ability to gather and consolidate feedback, troubleshoot challenges, and communicate solutions effectivelyAbility to assess the scope of work and take hands-on action as neededA creative self-starter with a commitment to client satisfaction and quality deliveryDemonstrated ability to build and maintain strong professional relationshipsUnderstanding of research and media metrics is an assetFamiliarity with project management tools (e.g. Airtable) and collaboration platformsFamiliarity with Adobe Creative Suite or production workflows is an assetAdaptability to thrive in a constantly evolving environment; openness to change based on shifting prioritiesPassionate, committed, reliable, enthusiastic, and a collaborative team playerFlexibility to work evenings and weekends when requiredAdditional InformationApply by: June 9, 2025Please note this is a 12-month freelance contract. We thank all applicants for their interest, however, only those selected for an interview will be contacted. At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. #LI-DNP

Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

We are seeking a highly organized and detail-oriented Client Services Lead to manage the end-to-end execution of creative projects within our internal agency.  This freelance position is ideal for a strategic thinker and excellent communicator who thrives in fast-paced, collaborative environments. You will serve as the primary point of contact for internal clients, ensuring all deliverables are on-brand, on-time, and aligned with business objectives.

  • Serve as the main liaison between internal stakeholders and creative/production teams.
  • Translate client briefs into clear, actionable plans.
  • Maintain and update project tracking tools (e.g., Airtable) to monitor timelines, milestones, and feedback.
  • Coordinate project execution to ensure deliverables meet quality and brand standards.
  • Consolidate and communicate stakeholder feedback efficiently to internal teams.
  • Create and manage detailed workback schedules and navigate competing priorities.
  • Proactively identify opportunities for workflow or resource efficiencies.
  • Foster collaboration across teams to maintain a productive and innovative environment.
  • Stay informed on emerging creative production tools and industry best practices.

Qualifications

  • Post-secondary graduate in Marketing, Advertising, Communications, or a related field
  • 3–5 years of experience in an advertising agency, design firm, or communications company is an asset
  • Proven experience in account planning and creative execution across multiple platforms, including print, digital, email marketing, motion graphics, and video
  • Outstanding verbal and written communication skills; ability to listen, understand, and communicate clearly and professionally
  • Experience coordinating multiple projects and meeting deadlines in a fast-paced, dynamic environment
  • Strong presentation, organizational, and time management skills
  • Demonstrated ability to gather and consolidate feedback, troubleshoot challenges, and communicate solutions effectively
  • Ability to assess the scope of work and take hands-on action as needed
  • A creative self-starter with a commitment to client satisfaction and quality delivery
  • Demonstrated ability to build and maintain strong professional relationships
  • Understanding of research and media metrics is an asset
  • Familiarity with project management tools (e.g. Airtable) and collaboration platforms
  • Familiarity with Adobe Creative Suite or production workflows is an asset
  • Adaptability to thrive in a constantly evolving environment; openness to change based on shifting priorities
  • Passionate, committed, reliable, enthusiastic, and a collaborative team player
  • Flexibility to work evenings and weekends when required

Additional Information

Apply by: June 9, 2025

Please note this is a 12-month freelance contract.

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

#LI-DNP