Description

Powered by Passion. United by Purpose. Build for Impact. 

 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

 

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

 

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities — and we’re just getting started.  

 

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

 

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

Job Description

The Dispatcher is responsible for the management of the 24/7 Incident Management Software in event, and will monitor the radio and dispatch resources to respond to incidents and service requests in the venue during events.   

  • Constantly monitor all communication systems during events (two-way radios, phones, fan request texts, internal staff communicator devices, and the Incident Management System (IMS) dashboard.     
  • Maintain an accurate record of all calls recording required information as well as follow up details to close the call.     
  • Dispatch corresponding staff from various departments in a professional and efficient manner.    
  • Follow up on outstanding calls to ensure completion, apply additional resources, and maintain efficient timing standards.  
  • Complete work orders for uncompleted incidents in the Computerized Maintenance Management System (CMMS) application.     
  • Track the event progress by entering the appropriate event markers.    
  • Ensure data integrity and accuracy to ensure consistent reporting is generated for each event.

 

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

  • Related work experience or a post-secondary degree in Event Management, Emergency Telecommunications.
  • Experience working in a large multi-purpose sports & entertainment facility.
  • Ability to establish and maintain relationships with co-workers and venue guests.
  • Ability to interact effectively and calmly with patrons and employees during aggravated circumstances.
  • Comfortable dispatching/communicating over a two-way radio system during stressful situations.
  • Ability to effectively manage crises and work under pressure without loss of composure.
  • Ability to multitask and prioritize calls and call volume to maintain a good workflow and incident management technique.
  • Must be able to make sound judgments, memorize, recollect and quickly retrieve relevant information.
  • Proficient at multi-tasking.
  • Proficiency with Windows operating system, and basic knowledge of computer operations.
  • Knowledge of 24/7 V4 Software is considered an asset.
  • Able to frequently work non-traditional hours, including evenings, weekends and holidays, is a must.
  • This is a part time hourly position that operates before, during, and after events at various MLSE venues.

 

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. 

 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.