Description
Requisition ID: 211116
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Senior Manager, Retail Operational Excellence contributes to the overall success Retail Operational Excellence in Canada, supporting the optimization of Retail Branch operations and enhancing the overall efficiency and effectiveness of the Bank’s National Branch network. This role involves strategic oversight, collaboration with various stakeholders, and a focus on continuous improvement to enhance productivity and service delivery while ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Leads and executes the implementation of business transformation initiatives and projects, with a focus on productivity, incremental revenue and/or cost reductions. Ensures initiatives meet expected benefits and success metrics to maintain alignment with business objectives.
- Supports in the design of re-engineering branch processes and operating rhythms to identify opportunities to enhance efficiency and productivity. Partner with clients, third-party providers, and internal stakeholders to identify and implement opportunities for improvement.
- Owns the governance structure for all business cases impacting the Branch network. Oversees the review process to ensure business cases are viable, include appropriate KPIs, and align with strategic objectives to enhance capacity and productivity to drive primacy and stronger results, and focuses on advancing digital capabilities to automate processes, streamline business operations, and/or enablement of client self-service.
- Participates in requirements gathering discussions to enhance product and service delivery as subject matter expert, collaborates with product teams to drive channel alignment, and ensures that both client and employee needs are met effectively.
- Collaborates with internal stakeholders to ensure smooth product changes and launches. Engages in the entire lifecycle of product changes, from defining business requirements to implementation, while minimizing administrative burdens on branch channels.
- As a change agent, promote a culture of continuous improvement by identifying opportunities for process enhancements and implementing solutions to boost operational efficiency.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Post-secondary education, University Business Degree or MBA preferred
- 7 years of business and consumer/retail experience in the banking sector
- Extensive background in Financial/Product Management/Credit experience within the financial sector
- Extensive project / program management experience
- Thorough understanding of LEAN blackbelt principles and process optimization methodologies
- Proven track record in process improvement and business transformation; advanced knowledge of project management techniques, including Agile.
- Strong understanding of retail banking products, processes & systems, and markets.
- Strong strategic thinking and problem-solving skills
- Strong communication (written & oral), presentation and interpersonal skills – able to collaborate all levels of the organization within matrixed team environments.
- Excellent analytical and critical thinking capabilities.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
