Description
Requisition ID: 214246
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Fraud Operations Training Program Knowledge
Management Team in Canada ensuring specific individual goals, plans, initiatives are executed /
delivered in support of the team’s business strategies and objectives. Ensure all activities conducted
are compliant with governing regulations, audit protocols, internal policies and procedures
Accountabilities
• Understand and deliver a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Accountable for executing requests for updated and new process maps and knowledge content (including, but not limited to version accuracy, request requirements, document review for formatting and language standards, Impact Lists, Tracking Verification and Document requests, development of audit and regulatory documentation which may be required on an ad-hoc basis, etc.).
• Assists the Procedure Manager as a point of contact for the business and project leads, managing change requests of all complexities (including, but not limited to: impact list creation and analysis, timelines and submission monitoring, etc.).
• Responsible for creating, maintaining and enhancing weekly / monthly reports, for both internal use and for stakeholders. Assists with Audits of the Change process as required and creates and distributes Change Management reports on a monthly basis.
• Assist the Procedure Manager in running the Annual Review program, along with maintenance of back-up Knowledge Contentrepository, ensuring an accurate inventory for Knowledge Documents.
• Work on multiple projects individually or as a part of a project team to implement and support Fraud and/or enterprise-wide initiatives on behalf of the Fraud/Change Management/Knowledge Management domain.
• Foster and maintain effective relationships with business partners to ensure process changes are captured and realized, assists with documentation and publishing.
• Contribute to other duties that assist the Team in achieving individual and group goals (including, but notlimited to effective planning and execution, Inbox maintenance, drive folder maintenance, field / report calibrations, etc.)
• Understand how the Bank’s risk appetite and risk culture should be considered in day-today activities and decisions.
Dimensions
The scope of work impacts Scotiabank Fraud Operations. The incumbent is responsible to deliver on the development, accuracy of training documentation while supporting a comprehensive training program of business lines within Fraud Operations. The incumbent must ensure training documentation and end user training is reflective of up to date and accurate Fraud policies, procedures and systems. If not properly executed, risk exists that can lead to revenue losses to Scotiabank and customer related reputational risk exists
Education / Experience
• Post-secondary education
• Adultlearning experience (procedure and training related)
• Expert knowledge of the following software systems:
o Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
o Sharepoint
o Blueworks
o Adobe
Working Conditions
• This position is primarily sedentary and is carried out in a normal office environment which presents low risk of injury or ill-health from physical or environmental factors.
• The position requires the ability to deal with high stress levels associated with work volumes and accelerated timelines to complete initiatives.
• Concentration is needed to prepare oral and written presentations to senior executives and management for the purpose of informing, updating, and obtaining plan approvals.
• The incumbent is required to use a PC or computer.
• Strong verbal communication skills are required to effectively provide end user training.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
