Description

Powered by Passion. United by Purpose. Build for Impact. 

 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

 

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

 

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities — and we’re just getting started.  

 

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

 

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

Reporting to the 50/50 Program Supervisor, Back of House Assistants are primarily responsible for representing MLSE Foundation and creating an inspiring team environment with a collaborative culture for the 50/50 Team. You will oversee the game day operations for the 50/50 team. 

  • Perform daily pre-event level setup and inspections of all 50/50 raffle equipment and stadium kiosks, to ensure everyone is equipped to deliver a great fan experience and drive 50/50 sales. 

  • Maintain a relationship with the 50/50 technology provider and escalate any technological issues that may arise. 

  • Support the 50|50 Program Supervisor in managing a team of up to 50 staff, assisting with maximizing productivity, conflict management, and problem-solving. 

  • Conduct daily briefings with staff and advise on seller locations and other relevant duties. 
    Monitor staff time and attendance, productivity, and quality records daily. 

  • Must be prepared to lead by example and work alongside the 50/50 staff to sell raffle tickets with a positive energy and a loud voice to fans at home games of 4+ teams at various venues. 

  • Educate 50/50 staff and fans on MLSE’s charitable initiatives and be a knowledge resource about the programs made possible because of 50/50 ticket sales. 

  • Perform other duties as assigned. 

Qualifications:

  • We are a team that thrives on collaboration. A passion for teamwork and the ability to understand, communicate and perform in a team setting is required. 

  • 1 – 2 years of working with large teams (10+ people) is required. 

  • Excellent people skills, with the ability to interact effectively with internal and external stakeholders at all levels, is required. 

  • 2 – 3 years of prior sales experience with a commitment to service excellence and customer satisfaction is preferred. 

  • Experience working in a sporting environment is preferred. 

  • Must be self-motivated and driven by the philanthropic change your work is creating. 
    Excellent conflict management and problem-solving skills. 

  • Must be comfortable approaching people and selling in front of large crowds. 

  • Must be able to multitask in a fast-paced, loud, and crowded work environment. 

  • Must be comfortable walking, standing, and/or moving for long periods (5 – 7 hours per shift). 

  • Must be comfortable reaching, squatting, kneeling, bending, and moving raffle equipment and stadium kiosks. 

  • Must be available for a large number of Toronto MLSE team home games at all venues, and work flexible hours, including evenings, weekends, and holidays (ex: Canada Day). 

Please apply by: Thursday, October 23 at 11:59 pm.

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. 

 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.