General Manager, RS

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionAs the General Manager of Toronto's premiere entertainment destination, you will deliver and maintain a culture of service and hospitality within RS. Your leadership and mentorship will provide strategic direction to the team. You will ensure MLSE's high-quality service and safety standards are upheld, and the key objectives of the Food and Beverage department are met and exceeded.Effectively lead all areas of the business operation including external contractors, programming, guest services, security, purchasing, catering and restaurant.Provide continuous leadership and mentorship to Managers.Develop and implement business plans and strategies; prepare and monitor operating and capital budgets that align with the Food and Beverage department’s vision, driving sales and delivering on budgets.Work in conjunction with MLSE’s Finance, IT, Human Resources and Culinary departments, holding dotted-line responsibilities as it relates to the employees supporting the business.Ensure appropriate sales tracking, inventory and accounting systems are in place and followed.Apply expertise and a strategic outlook in developing and growing programs and events.Build, handle and leverage client relationships and business partnerships.Build and maintain a positive culture by leading from the front and being a brand ambassador.Foster a “one team” approach while adhering to MLSE service standards and policies.Qualifications2+ years Regional Manager or 5 years as a General Manager in a high-volume restaurant, bar environment or high-volume food & beverage operationOngoing awareness and responsiveness to providing outstanding service to guestsConfident user of MS Office, inventory and POS programsExperienced with operational budget management and cost control measuresA talent for negotiating contracts and handling resources to accomplish organizational objectivesOutstanding interpersonal, presentation and communication skillsDemonstrated ability to build and develop professional relationshipsSkilled in strategic planning and organization developmentStrong business acumen and a visionary for identifying opportunitiesAbility to enhance and lead a positive, and innovative work environment with a history in successfully leading and developing a multi-disciplinary teamAn effective problem solver, motivated by results and alert to changeShown to perform well under pressure; run and lead multiple priorities simultaneouslyTrained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalentSkilled knowledge of food, wine, beer, and spiritsFlexibility to work evenings, weekends and holidays as the need arisesA positive, winning approach, incorporating integrity, confidentiality and discretionAdditional InformationApply by: December 1, 2024Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.We thank all applicants for their interest, however, only those selected for an interview will be contacted. At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.