Description

Powered by Passion. United by Purpose. Build for Impact. 

 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

 

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

 

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities — and we’re just getting started.  

 

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

 

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

The Host, Premium Club Experience, plays a critical on-site role in delivering elevated, premium guest experiences at Toronto’s top live-event venues, including Lake House at RBC Amphitheatre (Ontario Place grounds) and Rogers Stadium (Downsview). 

  

Reporting to the Premium Clubs & Experiences leadership team, this role supports the execution of the PSS & VIP Concierge Operating Model, ensuring seamless guest flow, exceptional service, and operational excellence across all VIP and premium touchpoints on event days.  The team supports the live event season, which begins mid-May. 

  

This position is ideal for hospitality professionals who thrive in fast-paced live-event environments, demonstrate strong situational awareness, and deliver confident, polished guest service while working within structured event-day operations.  This role offers hands-on experience within premium live-event operations at one of Canada’s premier entertainment venues. Hosts gain exposure to VIP service delivery, large-scale event logistics, and cross-functional collaboration while contributing directly to best-in-class guest experiences. 

  

Key Responsibilities 

  

  • Deliver high-touch concierge service to premium and VIP guests, acting as a knowledgeable and professional on-site point of contact throughout the event journey. 

  • Execute event-day operations across assigned VIP Concierge stations, including premium check-in, club operations, and key guest experience touchpoints. 

  • Verify guest credentials, manage wristband distribution, and support seamless premium arrival and check-in processes. 

  • Provide clear wayfinding and access guidance throughout large-scale indoor and outdoor venues. 

  • Escort VIP and premium guests to designated areas, ensuring smooth transitions, timely arrivals, and adherence to event schedules. 

  • Support premium shuttle and transportation operations, including guest validation, boarding flow, and real-time coordination with transportation teams. 

  • Address guest inquiries and resolve issues calmly and professionally, escalating to leadership when appropriate. 

  • Support elevated guest experiences as directed, maintaining the highest standards of discretion, confidentiality, and professionalism. 

  • Assist with premium merchandise and amenity programs, including pre-order pickup, delivery, and on-site distribution. 

  • Collaborate closely with internal partners including Security, Transportation, Food & Beverage, Sales, Marketing, PR, and Executive stakeholders. 

  • Assist with guest lists, registration, vendor and talent coordination, and last-minute concierge requests. 

  • Work collaboratively as part of a large event-day VIP Concierge team, rotating through assigned stations based on operational needs. 

 

Qualifications 

  

  • 1–2 years of experience in hospitality, concierge services, VIP hosting, or premium guest operations. 

  • Strong interpersonal and communication skills with a confident, professional presence. 

  • Ability to make sound, guest-focused decisions in real time. 

  • Proven ability to multitask and manage priorities in high-volume, time-sensitive environments. 

  • Detail-oriented with a structured, process-driven mindset. 

  • Comfortable working within defined roles, station assignments, and operational protocols. 

  • Experience with guest management systems such as SevenRooms, Salesforce, or event check-in platforms is considered an asset. 

  • Previous experience in sports, entertainment, or live-event environments is considered an asset. 

  

Working Conditions & Requirements 

  

  • Availability to work evenings, weekends, and holidays based on event schedules. 

  • Ability to stand, walk, and escort guests for extended periods. 

  • Ability to navigate large indoor and outdoor venues with significant walking distances. 

  • Comfortable working outdoors in varying weather conditions, including inclement weather. 

  • Must adhere to VIP Concierge uniform standards, including elevated all-black business-casual attire. 

  

Please apply by February 13th at 11:59 pm. 

 

Job Posting Compensation Range/Rate:

$18-20/hour 

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. 

 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.