Description

Powered by Passion. United by Purpose. Build for Impact. 

 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

 

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

 

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities — and we’re just getting started.  

 

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

 

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

About MLSE LaunchPad

 

MLSE LaunchPad aspires to be an organization where all staff members feel valued, and informed, share in decision-making processes, and have the opportunity for personal and professional growth. MLSE LaunchPad is committed to providing meaningful programming and experiences to support youth in our community through shared vision and values. We recognize our staff through appreciation events, flexible hours, and training opportunities. Our staff team is at the core of everything we do. It is a differentiator for us regarding the quality of our member experience, our ability to build relationships with youth, and our commitment to being representative of and embedded in the community we serve. 

The MLSE LaunchPad seeks someone energetic, dedicated, and passionate about working in a community setting with front desk/administrative experience. Member Services staff support members (youth ages 6-29), parents, partners, staff, and guests and perform administrative duties. Member Services staff work well as a team, are kind, patient, and flexible, have experience carrying out multiple responsibilities simultaneously, and have a passion for working with youth in a community setting. Member Services staff operate under the guidance of the Coordinator, Administration and Member Services. 

Member Services staff are responsible for being the front-facing group within our space. They are the first group members that guests interact with when coming in for programming or events. They onboard new members and provide customer service to existing members. Additionally, the team provides administrative support to the Partnerships and Engagement, Sports Programming, and Research & Evaluation departments. 

We are looking for someone who can work weekday evenings and weekends (approx. 10 – 15 hours a week), with the occasional daytime weekday shift. Location: 259 Jarvis @ Dundas.

Responsibilities:

  • Provide a positive, welcoming first impression to members, staff, partners, parents, and guests. 

  • Respond to telephone and email inquiries regarding MLSE LaunchPad membership status, programs, services, and initiatives. 

  • Activate new member enrolments following new member onboarding processes such as creating a membership and emailing a welcome package. 

  • Register members for programs using MLSE Scoreboard (member database system) while supporting other program registration tasks. 

  • Resolve operational and/or member issues using effective customer service and leadership skills. 

  • Supervise and manage the flow of visitors in the facility- ensure members, parents, and guests sign in when they enter the facility. 

  • Work as part of a team to ensure a safe, fun, and meaningful experience for members at MLSE LaunchPad. 

  • Additional duties as required. 

Qualifications:

  • Desire to better our community and city by working with young people. 

  • Ability to interact with diverse communities and community organizations with high energy. 

  • Excellent organizational skills and acute attention to detail. 

  • Ability to prioritize and perform multiple tasks simultaneously and work in a dynamic work environment. 

  • Ability to communicate clearly and effectively to all stakeholders, verbally and in writing. 

  • Solutions-oriented and able to make independent decisions. 

  • Current CPR/AED and First Aid Certification an asset. 

Apply By: Tuesday, November 18th at 11:59 pm.

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. 

 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.