Description
Introduction
As a System Services Representative, you are the primary technical contact for clients, ensuring the smooth coordination of hardware and software support, as well as delivering critical operational services. Your expertise and ability to manage client relationships will be key to the overall success of the client’s IT operations.
Your role and responsibilities
The System Services Representative is responsible for providing technical service for IBM and other equipment manufacturers’ products, including printers, ABM/Cash Management systems, PCs & laptops, and small to medium-sized servers. Additionally, this role involves performing technical projects for national customers, maintaining accurate customer records, and regularly interacting with clients.
Key Responsibilities:
- Provide technical service for a wide range of equipment, including printers, PCs, laptops, servers, and more.
- Perform technical projects for national customers, ensuring high-quality service and timely delivery.
- Maintain complete and accurate customer records.
- Interact with customers to address technical issues and provide solutions.
- Advise clients on preventive maintenance, configurations, operational practices, and environmental factors that can affect product performance or disrupt their IT operations.
- Follow both written and verbal instructions to ensure effective service delivery.
- Communicate technical information clearly and concisely to clients.
- Take on additional responsibilities as needed to support client needs and business operations.
Required education
High School Diploma/GED
Preferred education
High School Diploma/GED
Required technical and professional expertise
- Strong execution and interpersonal skills
- Highly organized
- Strong attention to details
- Ability to manage multiple responsibilities and set priorities
- Experience responding to customers concerns
- Strong written and verbal communication skills
- Proactive self-starter
- Flexibility to adapt to a rapidly changing environment
- Computer servicing proficiency, including knowledge of associated software
Preferred technical and professional experience
• College or higher degree desirable.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, gender, gender identity or expression, sexual
orientation, national origin, caste, genetics, pregnancy, disability,
neurodivergence, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
